Welcome to Tiffin Arca ("we," "us," "our"). We understand that privacy is important to our users ("you," "your"), and we are committed to being transparent about how we collect, use, and share your information. These terms and conditions outline the rules and regulations for the use of Tiffin Arca Inc.'s platform, located at 1385 McKenzie Road, Abbotsford, BC V2S 7N6, Canada, operating exclusively within Canada.

Platform Overview

Tiffin Arca is a platform designed for tiffin providers and customers. Tiffin providers can sell meal plans, manage customers, subscriptions, invoices, logistics, and deliveries. Customers can purchase meal plans and manage their subscriptions through our platform.

Data Collection

For Tiffin Providers:

• Name
• Email
• Phone number
• Company image
• Licence
• Operational radius
• Address

We use Stripe for processing additional information such as KYC, owner details, bank details for payouts, and payment reasons.

For Customers:

• Name
• Email
• Address
• Phone number

Stripe collects payment methods from customers for future payments.

Technology

Our platform uses various technologies to enhance user experience and provide secure services:

• Google Analytics
• EmailJS
• Authentication methods: Google Auth, Facebook Auth, Apple Auth, and normal authentication via email/username and password
• Cookies to store session data (no advertisement tracking)
• Stripe for onboarding and checkout
• Server technologies include Stripe, cookie management, nodemailer for emails, Twilio for SMS services, and Cloudinary for image storage

Payment and Subscription Management

Payments are held on our platform until delivery is confirmed daily. Funds are then transferred to Stripe, which processes payouts to tiffin providers every Monday following a one-week hold.

There are no refunds available. Subscriptions renew automatically without credit accumulation for any undelivered meals.

Dispute Resolution

In the event of a dispute, payments to tiffin providers will be withheld until the dispute is resolved. Users can contact us via email for disputes related to account suspension or other issues.

Modifications to Terms

We reserve the right to modify these terms at any time. Changes will take effect immediately after their posting on the platform. We will notify users of any changes through email.

Subscription Cancellation

Customers may cancel their subscription at any time. A cancellation at the end of the current subscription period will prevent the subscription from renewing, but the customer will continue to receive services until the end of the current period. Immediate termination is also available.

Privacy Policy

For more information on how we collect, use, and protect your personal data, please visit our Privacy Policy.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Canada.

Contact Information

If you have any questions or concerns, please contact us at tiffinarca@gmail.com or call us at +1 (604) 603-4140.

1385 McKenzie Road,
Abbotsford, BC V2S 7N6,
Canada.