Privacy Policy for Tiffin Arca
Effective Date: 03/31/2024
Welcome to Tiffin Arca ("we," "us," "our"). We understand that privacy is important to our users ("you," "your"), and we are committed to being transparent about how we collect, use, and share your information. This Privacy Policy applies to all information collected through our website tiffinarca.com, and all related services, sales, marketing, or events (collectively referred to as the "Services").
1. Information We Collect
When you use our Services, we may collect the following information:
- Personal Identification Information: Name, phone number, postal address, email address, and other similar information.
- Financial Information: For payments, we use Stripe as our payment processor. While we do not store your credit card details, Stripe may collect payment-related information as necessary for processing transactions.
- KYC Documents: For verification purposes, we may collect documents such as government-issued ID cards, utility bills, and other relevant documents.
- Location Information: We collect precise or approximate location data to provide location-based services.
- Technical Data: We collect information about how you access and use the Services, including device information, log files, and usage data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Manage Our Services: To fulfill our contract with you; for instance, if you order a meal plan, we’ll use your information for processing that order.
- To Improve Our Services: We use analytics tools, like Google Analytics, to understand how our services are being used, which helps us improve user experience.
- For Security and Fraud Prevention: To detect, prevent, and address technical issues, fraud, or other harmful activity.
- To Communicate with You: To send you service, support, and administrative messages, updates, and other information requested by you.
- To Personalize Your Experience: We use a recommendation system to suggest meal plans that might be of interest to you based on your preferences and activities.
3. Sharing Your Information
We only share information with third parties when it is necessary for the provision of our Services, with your consent, or as required by law. Here are some scenarios in which we may share information:
- Service Providers: We share information with service providers who assist us in our operations, such as Stripe for payment processing, Cloudinary for image hosting, and Twilio for SMS verification.
- Compliance with Laws: We may disclose your information when legally required to do so in order to comply with applicable law, governmental requests, judicial proceedings, court orders, or legal processes, such as in response to a court order or a subpoena.
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4. Your Rights
You have certain rights with respect to the information we hold about you, including the right to access, correct, update, or request deletion of your personal information.
5. Changes to This Policy
We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
Contact Information
If you have any questions or concerns, please contact us at tiffinarca@gmail.com or call us at +1 (604) 603-4140.
1385 McKenzie Road,
Abbotsford, BC V2S 7N6,
Canada.